National-scale operational management infrastructure
Emy coordinates emergency services within a single secure platform, enabling emergency call handling, incident management and real-time resource coordination. Critical infrastructure trusted by Latvia’s National Emergency Medical Service for more than 10 years.
About Emy
Emy coordinates emergency services within a unified system, ensuring structured information flow, centralized dispatching and precise resource allocation nationwide, 24/7. Emy is an operational management infrastructure designed for continuous availability, high data protection and an architecture that meets cybersecurity requirements.
Experience at the national level
Since 2013, Emy has been a technology partner of Latvia’s National Emergency Medical Service. Over more than 10 years, the system has evolved in real operational environments, improving response speed, incident location accuracy, and data exchange between emergency services and healthcare institutions.
Results: reduced response times, improved incident location accuracy, electronic transfer of information to hospitals before the arrival of medical teams and structured, auditable data flow.
Emy is designed as critical infrastructure with:
– Controlled access and role-based permissions
– Secure data exchange
– Cybersecurity-compliant architecture
– A scalable system built for national-level workloads
Trusted by leading emergency services
A unified operational environment for multiple services
Emy connects emergency services, municipalities, and critical infrastructure organizations within a single command and situational awareness platform, enabling coordinated operations across institutions.
Connecting all services within a single operational environment
Whether responding to a 112 emergency call, a municipal crisis, or a critical infrastructure incident, Emy provides unified situational awareness, real-time data exchange and coordinated multi-agency response at the national level.
The operational command-and-control core of Emy
Whether responding to a 112 emergency call, a municipal crisis, or a critical infrastructure incident, Emy provides unified situational awareness, real-time data exchange and coordinated multi-agency response at the national level.
Multi-channel incident intake
Incidents enter the system through multiple channels, including 112 emergency calls, mobile applications, sensors, video surveillance systems, and other integrated platforms. All signals are centralized within a unified operational environment where command and coordination begin.
A unified situational picture for decision-making
Emy combines GIS data, AML/eCall information, national register data, and external information sources to create a clear and operational situational overview for decision-making. Access to data is managed according to user roles and regulatory requirements, ensuring that each service sees only the information available to it. This enables emergency services to make decisions based on a complete operational context.
Precise allocation of internal and external resources
The system enables the deployment of teams, equipment, and other resources based on availability, location, and priority, while also supporting coordination with other institutions or partner organizations. Automation reduces the risk of errors and accelerates response.
Service coordination within a unified operational environment
Emy creates a single operational environment where inter-institutional coordination is possible at the national level. Tasks, statuses, and decisions are managed centrally, ensuring continuous communication between dispatchers, command staff, and field units in a 24/7 operational mode.
Integration with national systems
This forms the foundation for 360° situational awareness and secure multi-agency cooperation.
Connection between field operations and command centers
Mobile applications are an integral part of the operational system. Field units receive tasks, navigation, and updates in real time, while command centers maintain a unified overview of unit locations, resource workloads, and incident status, ensuring continuous oversight of the evolving situation.
Post-incident analysis and decision quality improvement
Emy is designed with controlled access management, a complete audit trail, and data processing compliant with regulatory requirements. The system has undergone security testing in cooperation with national institutions, and its quality management complies with the ISO 9001 standard. Every decision and action within the system is traceable.
Sign up for a free consultation and we will show you how to effectively implement and customize the system to your needs.
We're proud
Highly qualified IT and operational systems specialists
A team developing and maintaining national-level operational management infrastructure.
Structured call-handling scenarios
Standardized and operationally validated protocols for precise and efficient dispatching.
Emergency response incidents managed annually
Full incident lifecycle management in real operational environments.
Calls processed per year
Centralized handling of nationwide 112 emergency calls and other reports.
Frequently asked questions
How does Emy reduce response time to incidents and critical situations?
Emy enables fully digital information transfer. A 112/113 dispatcher sends the
incident details to the response team or crew electronically, without the need
to use radio or phone communication. This significantly saves time and
reduces the risk of information being transferred incorrectly or misunderstood.
In addition, the system automatically suggests the most suitable and closest
available resource for the specific incident, enabling an immediate response.
How can one platform replace multiple separate incident and task management systems?
Emy is designed as a unified, modular platform with the goal of combining both its specialized internal modules and external systems. It is built with a long-term vision - flexible, scalable, and adaptable - allowing organizations to gradually replace several separate systems with one centralized solution.
How does the system ensure full real-time situational awareness?
Emy displays incidents as well as the locations of emergency service teams and crews in real time on a GIS map. In parallel to the visual overview, all information is also available in a structured data format, including the full incident history, status changes, and actions performed.
How does Emy enable better decision-making based on data and algorithms?
Emy uses call plans (a structured question tree) that helps dispatchers ask the
right questions in a consistent way and, based on the answers, accurately
categorize the incident and determine the required resources.
In addition, the system provides GIS-based situational visualization, supports
route calculation, and enables analysis of historical data to optimize team
positioning, status durations, and future actions.
How can task flows be automated and manual work reduced?
Emy stores a complete history of incidents and processes, making it possible to analyze workflows and identify inefficient stages. This enables targeted process optimization, including the introduction of artificial intelligence–based solutions.
How does Emy combine citizen reports, sensors, cameras, and other data streams into one system?
Emy provides an open API through which incidents can be integrated from multiple sources - citizen mobile applications, sensor and video surveillance management platforms, as well as other data systems. As a result, all information is consolidated in one unified, centralized environment.
How does the platform help use limited human resources and budget
more efficiently?
The decision tree integrated into the system automatically determines the incident category, its priority, and the required response speed. If resources are needed, Emy selects the closest and most suitable resource, reducing unnecessary movement and associated costs
How does Emy integrate into existing IT infrastructure without complex
rebuilding?
The solution is provided through Emy’s cloud-based data environment, meaning no additional infrastructure elements are required for the system’s core operation. This allows Emy to be implemented quickly and without complex changes to the existing IT landscape.
What measurable benefits can be seen in the first months after implementing Emy?
After implementing Emy, the organization gains a unified and transparent database containing all incidents and requests. This enables measurement and analysis of key indicators by category, resolution time, geography, and other parameters — helping identify processes that can be improved and optimize costs in the future.
Insights
- Insights
Cell Broadcast and Emy: from alert to coordinated response
- Insights
Ko dronu incidenti atklāj par sabiedrības brīdināšanas sistēmu Latvijā
- Insights
Kad 112 neatbild: slēptais risks aiz 2G/3G tīklu slēgšanas
- Insights